Frequently Asked Questions
Everything you need to know about our premium cycling components.
Where are Cane Creek products manufactured?
Many of our premium components, including our eeBrakes and high-end headsets, are proudly designed, engineered, and hand-assembled in Fletcher, North Carolina.
What is the warranty period for your components?
Warranty periods vary by product line. Most headsets and shocks carry a 1-to-2 year warranty, while our premium 110-series headsets feature a 100-year 'no-questions-asked' warranty against corrosion.
How do I know which headset fits my bike?
We recommend using our online 'Standardized Headset Identification System' (S.H.I.S.) guide or our Headset Fit Finder tool to ensure you select the correct size for your frame and fork.
Do you offer international shipping?
Yes, we ship our cycling components globally. Shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How often should I service my rear shock?
To maintain peak performance, we recommend a basic air sleeve service every 50 hours of riding and a full factory service every 100 hours or annually.
What is your return policy for online orders?
We accept returns on unused, uninstalled items in their original packaging within 30 days of purchase. Please note that custom-tuned suspension products may be subject to different terms.